One is to get at the operating system or Desktop of a computer without having to go and physically sit in front of it and the other is to show a user a solution to a problem by actually moving the cursor on their screen as they watch.

Just as every business is a little bit different, no two remote support systems are the same, so you will need to look at the features of each of these systems to decide which is the best for your enterprise. In this review, we will compare two of the best remote access packages available: Dameware Remote Everywhere and GoTo Rescue. Unfortunately, for managers in charge of software purchasing, even when you narrow down the pool of candidates to comprehensive support tools, there are still quite a few to choose from, so you can’t just Google “ the best remote access tool” to complete your assessment task. You might end up lumbering your support staff with a tool that doesn’t always work, that requires them to access other tools on the side, and that creates a security risk by operating over unencrypted connections.

There are many tools on the market for this function and some of them are free to use. IT departments need remote access tools for a range of purposes but these systems are particularly important for IT support.

Dameware everywhere